Frequently Asked Questions
What is FDL Pampership?
FDL Pampership is a yearly membership subscription which holds a spot for your pet's monthly spa session.
Why membership?
Our monthly memberships were created on delivering 1st class service and ensuring your pet's optimal health and well being.
Will i be in a contract?
When you become a member, there is no contract involved. We only require a 30 day notice if you wish to cancel.
Can I share my membership with other pets
Your membership is exclusive to one pet, but you can get multiple memberships.
Do my services roll over if I miss one?
The membership fee holds your spot each month. Services do not roll over, so make sure you take advantage of our latchkey service to get the most out of your membership!
Can i get my pet groomed every 6 or 8 weeks instead?
The FDL Pampership is a monthly membership program. The options for 6 or more weeks or one time appointments are not available.
How do i pay?
Membership fees will be automatically charged to your account on the 1st of each month. No payment will be needed at the time of your FDL Pampership appointments.
How can i sign up?
Enrollment opens in November of every year. If you would like to sign up or be added to the waitlist, please click the button.
how do i cancel my membership?
You can cancel at any time. We ask that you give us at least 30 days notice in writing by sending us a text or email. If your final payment has been drawn, you will still be entitled to your last appointment.
In the unfortunate event that your pet is no longer with you, of course, the membership would end immediately..
What is latchkey service?
Latchkey service is great those of you who work or cannot be home at the time of your appointment. We would access your pets the same way a pet sitter or dog walker would. We can arrange to leave a key, garage code, or remote door opening for access to your pet and they will be returned as per your instructions. This makes grooming your pet even easier and more convenient! When you come home your pet will be clean, cute and happy!